Returns & Exchanges
We want you to be completely confident in your purchase, which is why we offer a 30-day return policy for all our engagement ring settings. If your setting is not the perfect fit for your diamond or vision, we provide a seamless exchange or refund process to ensure your satisfaction.
Initiate Your Request
Contact our customer concierge team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and a secure shipping label.
Secure Packaging
Place the ring setting in its original presentation box and pack it securely inside a shipping box with all original documentation and certifications included.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location to ensure your fine jewelry is fully insured during transit.
Quality Inspection and Refund
Once our gemologists verify the condition of the setting, we will process your full refund or ship your new exchange setting within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing